Everything you need to know before your first teleconsult - made simple.

A teleconsultation is a medical consultation done at a distance using secure video technology, instead of having to physically travel to meet face to face. You’ll receive the same professional care as in a clinic, with the benefit of convenience and time savings.

Led by Dr James Loo and Dr Lee Ming Zhou, our doctors are experienced, locally trained and MOH licensed practitioner.

Many everyday issues like the common cold, headaches, food poisoning, and menstrual cramps can usually be safely managed through a telemedicine visit. However, telemedicine is not a full substitute for seeing a doctor in person, and more serious symptoms or long-term conditions may still need a physical examination or additional tests.

Teleconsultations are suitable for most common and minor conditions, such as:

• Cough, flu, sore throat, mild fever
• Mild skin rashes or allergies
• Diarrhoea, constipation
• Headache, backpain, fatigue
• Medication refills and chronic condition reviews
• Stress, anxiety, or insomnia

*If you’re unsure whether your case is suitable, just message us on WhatsApp - we’ll guide you before you book.

Self register, or connect with us through Whatsapp and we will help you with the process

As per PDPA, your data is stored securely and used only for medical purposes.

At present, we only accept payment through a linked credit card

We currently offer receipts that can be submitted for reimbursement under most personal or corporate insurance plans. (Some insurers also accept telemedicine invoices directly.)

If medication is prescribed, it will be prepared by our licensed partner pharmacy and delivered straight to your doorstep - usually within 2-4 hours.
You’ll receive SMS updates once it’s on the way.

Yes. Our doctors can issue a digital MC for eligible conditions after consultation.
It will be emailed to you immediately after your session and is MOH-compliant.

Yes. If you’ve previously received a prescription and require a refill, we can review your condition through a short teleconsult before renewing it safely.

Absolutely. All calls are end-to-end encrypted and conducted in accordance with MOH Telemedicine Guidelines and Singapore PDPA standards.
Your records are stored securely and accessible only to authorised medical staff.

Yes. we+ medical uses secure medical platforms (PlatoConnect) designed for telehealth. Our doctors will always advise you to attend a physical clinic if an examination or test is necessary.

Typically 5-15 minutes, depending on your case.
We’ll take the time needed to ensure your questions are properly answered.